Sannah & Lou Lou Outfit

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faq

How will I be refunded

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we'll gladly accept a return of any full priced item subject to the following conditions:

The item must be returned within 30 days of purchase, we suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe
Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
If you have received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund

Full Price: Styles that are full price are eligible for return or store credit within 30 days of purchase.

Sale Styles: Sale items which have been reduced in price cannot be refunded, unless in the event of the item being faulty. Sale items are only eligible for return via store credit within 30 days of purchase.

Final Styles: Items sold at our Online Warehouse Sale are clearance items and cannot be refunded, unless in the event of the item being faulty.

Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders.

How do I return an item?

To return an item, please click here and follow the prompts.

Our system provides a prepaid return postage label for Australian returns and advises return address details for international returns.

Please note, returns from different orders need to be returned separately.

SIZE	AU / UK	US	EU	BUST (cm)	WAIST (cm)	HIP (cm)
XXS	4	0	32	75	55	82
XS	6	2	34	80	60	87
S	8	4	36	85	65	92
M	10	6	38	90	70	97
L	12	8	40	95	75	102
XL	14	10	42	100	80	107
XXL	16	12	44	105	85	112
3XL	18	14	46	112	92	119
S/M	6-12	2-8	34-40	80-95	60-75	87-102
M/L	12-16	8-12	40-44	95-105	75-85	102-112

Sannah & Lou Lou Outfit